Feedback & star ratings
On Vinted, feedback helps keep our community safe, fair, and friendly while building trust among members.
To view a member’s feedback and star rating, go to their profile and select “Reviews”.
Members can choose star ratings and leave feedback for each other after an order is completed.
It’s not possible to leave feedback for members with whom you haven’t traded, and there’s no monetary compensation for leaving feedback on Vinted.
Vinted automatic feedback will be added if neither the seller nor the buyer leaves feedback for each other.
- If the buyer doesn’t leave feedback within 4 days after the order is completed, the seller will receive positive auto feedback
- If the item isn’t shipped on time, the seller will receive automatic negative feedback
- If the seller or the buyer cancels the order manually, they will receive automatic negative feedback
Learn more about feedback below:
Leaving and managing feedback
To leave feedback:
- Select Leave feedback in your conversation screen (the button will appear once the order is completed)
- Choose how many stars you wish to give the other member, following your experience (the more stars, the better the experience) and add your comment
You can leave your feedback within 4 days of the order being completed. Your feedback, along with your username and the date, will be visible to all Vinted members.
Editing or deleting the feedback you left
You can edit or delete the feedback you left for another member or the automatic feedback they received from Vinted on your behalf:
- Open the member’s profile page
- Press their star rating
- Find your feedback and press Edit or Delete
Please note that deleted feedback can’t be restored.
Editing or deleting the feedback you received
Unfortunately, you can’t edit or delete this feedback yourself, but you can:
- Ask the other member to edit or remove the feedback they left
- Respond to the feedback and share your perspective while remaining respectful. If it was something out of your control, such as a third-party error, please indicate this in your comment
- Press Reply to comment on the relevant feedback
We can only edit/remove automatic feedback or feedback that violates our Community Standards or applicable laws.
NoteIf you need to cancel an order, inform the other member beforehand and reach an agreement together. This way, you can both edit the negative auto feedback for the cancelation.
What star ratings mean
Not sure how to rate your experience with the seller or buyer following your latest order?
Here’s a hint:
- 1 star | Very bad — serious issue, not resolved (the item was never sent, clear scam, no response, etc.)
- 2 stars | Bad — significant problem(s), even if partly resolved (the item was badly damaged, arrived very late, or was not as described)
- 3 stars | OK or mixed — the order basically completed, but with noticeable issues (for example, slow shipping, minor defects, poor communication). You got what you ordered, but the experience could have been better.
- 4 stars | Good — the item and communication were mostly as expected, maybe one small thing that wasn’t perfect.
- 5 stars | Excellent — everything as described or better, sent on time, pleasant communication. You’d happily trade with this member again.
How the average star rating is calculated:
Your average rating is calculated by dividing the total number of stars you’ve received by the number of feedback entries. If the same person leaves feedback more than once, each entry is counted.
If you receive inappropriate feedback
You can report inappropriate feedback or feedback left for you by a member who scammed you.
We don’t review members’ feedback before it’s published on our site. However, feedback that is not in line with our current policy, Terms and Conditions, and Community Standards may be removed, and the account of a member who leaves such feedback may be blocked.
Inappropriate feedback includes feedback that:
- Discloses private information, such as full names, addresses, telephone numbers, or bank details
- Constitutes hate or discriminatory speech directed at other people, including, but not limited to, their race, ethnicity, nationality, disability, religious affiliation, caste, sexual orientation, sex, gender identity, and serious illness
- Harasses other members
- Is related to terrorist activities, organized violence, or hate groups
- Promotes sexual exploitation, child pornography, pornography, sexually explicit content or language, or any other type of content that displays or advocates for sexual acts
- Contains any other unlawful content